Privacy Policy
Last Updated: January 2025
1. Introduction
Connectraix ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website connectraix.com and use our online learning platform.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Register for an account or course
- Complete your user profile
- Submit contact forms or inquiries
- Make payments for courses
- Participate in surveys or feedback forms
- Communicate with our support team
This information may include: name, email address, phone number, postal address, payment information, educational background, and professional experience.
2.2 Information Collected Automatically
When you visit our platform, we automatically collect certain information through technology, including:
- Browser type and operating system
- IP address and location data
- Pages visited and time spent on pages
- Course completion and progress data
- Device information and identifiers
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for the following purposes:
- Providing Services: Delivering courses, processing enrollments, and facilitating learning
- Communication: Sending course updates, newsletters, and support responses
- Personalization: Customizing your learning experience and course recommendations
- Payment Processing: Handling transactions securely and managing billing
- Analytics: Understanding user behavior to improve our platform and services
- Legal Compliance: Fulfilling legal obligations and protecting our rights
- Security: Detecting fraud and protecting against unauthorized access
- Marketing: Sending promotional content (only with your consent)
4. Information Sharing and Disclosure
We do not sell your personal data. However, we may share information with:
- Service Providers: Payment processors, email platforms, hosting providers, analytics services
- Partners: Employer partners for job placement services (with your consent)
- Legal Requirements: Government agencies when required by law
- Business Transfers: In case of merger, acquisition, or bankruptcy
5. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically:
- Account data is retained while your account is active and for 3 years after closure
- Course completion data is retained for 7 years for certificate verification
- Payment data is retained for 7 years for accounting and tax purposes
- You can request deletion of your data subject to legal obligations
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Correct inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Opt-Out: Unsubscribe from marketing communications anytime
- Data Portability: Receive your data in a portable format
- Withdraw Consent: Withdraw any previously given consent
7. Security Measures
We implement comprehensive security measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure password requirements and hashing
- Regular security audits and penetration testing
- Access controls limiting employee data access
- Firewalls and intrusion detection systems
- Secure data backup and disaster recovery procedures
However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.
8. Cookies and Tracking Technologies
We use cookies to enhance your experience:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Understanding user behavior
- Preference Cookies: Remembering your settings
- Marketing Cookies: Tracking for promotional purposes
You can control cookies through your browser settings. See our Cookie Policy for details.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will promptly delete the information. Parents or guardians concerned about data collection should contact us immediately.
11. International Data Transfers
As a Vietnam-based company, your data may be transferred to, stored in, and processed in Vietnam and other countries. By using our platform, you consent to such transfers. We ensure appropriate safeguards for international transfers.
12. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date and posting the new policy. Continued use of our platform constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices:
We will respond to privacy inquiries within 30 days.
14. GDPR Compliance
If you are in the European Union, this section applies to you. We comply with GDPR requirements:
- Lawful basis for processing: Consent, contract performance, legitimate interests, or legal obligations
- Data Protection Officer: Contact privacy@connectraix.com
- Right to lodge complaints: Vietnamese Data Protection Authority or your local DPA
- Standard Contractual Clauses for international transfers